Privacy Policy

Last Updated: 13.08.2025

Important Notice: This Privacy Policy describes how AVANTERRA ("we," "us," or "our") collects, uses, and protects your personal information when you use our website, services, or applications.

1. Information We Collect

We may collect the following types of information:

  • Personal information: name, email address, phone number, billing details, or any other information you provide when contacting us, booking a stay, or subscribing to our updates.
  • Booking information: details related to your reservation, including dates, preferences, and property selections.
  • Technical information: IP address, browser type, device information, and usage data collected automatically through cookies or similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and manage bookings.
  • Communicate with you before, during, and after your stay.
  • Improve our services, website, and guest experience.
  • Send you updates, offers, or newsletters (only if you have opted in).
  • Comply with legal requirements.

3. Sharing Your Information

We only share your personal information with:

  • Trusted service providers who help us operate our services (such as payment processors or booking platforms).
  • Property partners when necessary to manage your stay.
  • Authorities if required by law.

We never sell your personal information to third parties.

4. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and personalise your experience. You can adjust your browser settings to refuse cookies, but this may affect site functionality.

5. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

6. Your Rights

Depending on your location, you may have rights to:

  • Access, update, or delete your personal data.
  • Object to certain processing activities.
  • Withdraw consent for marketing communications.

To exercise these rights, please contact us (see details below).

7. Security

We take appropriate technical and organisational measures to protect your information from unauthorised access, use, or disclosure.

8. Contact Us

If you have questions or requests regarding this Privacy Policy, you can reach us at:

AVANTERRA
📧 info@avanterra.co
🌐 www.avanterra.co

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